Frequently Asked Questions

Yes. Your voice agent introduces itself as a virtual assistant at the start of every call, so callers always know. It speaks naturally and stays focused on helping them quickly, whether that's answering a question or booking an appointment.

We set it up with your services, pricing, business hours, policies and most common questions. Before launch, you test it yourself and approve how it sounds and responds.

Yes. Your monthly plan includes ongoing updates. If your hours, pricing or services change, tell us and we'll update your agent.

Yes. Nothing changes for your customers. We help you set up call forwarding from your current number, and you decide when the agent answers: every call, after hours only, or whenever your team is busy.

Voice agents are typically live within 7 days of your demo call. More complex setups can take a little longer, and you'll get a clear timeline in your proposal before any work begins.

You set the rules. It can take a detailed message, transfer the caller to someone on your team, or flag the call as urgent. Either way, the caller's details appear in your dashboard right away.

Your voice agent books, reschedules and cancels appointments directly in your calendar. Every call is logged in your private dashboard with a summary, plus a transcript when enabled. We can also connect it to your CRM. We'll confirm exactly what's possible with your setup on the demo call.

Yes. SMS confirmations are available as an add-on. We handle the setup and carrier registration for you.

Recording and transcripts are optional. When enabled, calls are recorded and transcribed so you never miss a detail, and callers hear a recording notice where required.

Yes. You choose which calls go to a person, such as urgent or complex ones. The agent can transfer the caller to someone on your team, take a detailed message, or flag the call as urgent. The caller's details appear in your dashboard either way.

Pricing is based on your call volume and what you need your agent to handle. It includes a one-time setup fee and a monthly plan covering hosting, monitoring, updates and support. You'll receive a clear quote after your demo call, with no hidden fees.

After-Hours & Overflow covers the calls you can't pick up yourself, after hours and when your team is busy. 24/7 Full Coverage has your voice agent answer every inbound call, at any time. Both include booking, lead capture, call transfer and your private dashboard. We'll recommend the right fit on your demo call.

Your monthly plan includes an allowance of call minutes based on your expected call volume. If your agent handles more than that in a month, the extra minutes are billed at the rate set out in your quote, so there are no surprises. If your volume keeps growing, we can move you to a plan that fits better.