Privacy Policy

1. Information We Collect

We only collect information necessary to provide our voice AI services and respond to inquiries:

• Contact Details: Name, email address, and phone number provided when booking a demo or reaching out.
• Call Data: Phone numbers, audio recordings, call transcripts, and call outcome summaries when our AI voice agents handle calls for your business.

2. How We Use Information

We use your information strictly to:

• Schedule and conduct demo calls.
• Deploy, operate, and maintain custom AI voice agents for your business.
• Provide call logs, recordings, and transcripts within your client dashboard.
• Ensure optimal voice quality, system accuracy, and service reliability.

3. Data Protection & Integrations

• Confidentiality: We do not sell, rent, or trade personal or call data to third parties.
• Third-Party Services: We connect with essential providers (telephony carriers, speech processing engines, and calendar/CRM tools) solely to route calls and book appointments as configured by your business.
• Client Ownership: Call data collected on behalf of our client businesses is owned and controlled by that client.

4. Data Security & Storage

We employ industry-standard technical security measures to protect call data, transcripts, and personal information against unauthorized access, loss, or misuse. Data is retained only as long as needed to fulfill service agreements or meet legal requirements.

5. Contact Us

If you have any questions or requests regarding your data, please contact us at: hello@boltixai.com